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Privacy Policy Statement

This Privacy Policy explains how information about you is collected, used, and disclosed by Serna Solutions, LLC (the “Organization”).
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy, and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy below.

INFORMATION YOU PROVIDE TO US
We’re able to collect the information you provide directly to us. For example, we collect information when you fill out a form, donate, send us an email, sign up to receive email updates, sign a petition, sign up as a volunteer, create an account, schedule an event, participate in a contest or promotion, make a purchase or contribution, communicate with us via third party social media sites, request information, or otherwise communicate with us. The information we may collect includes your name, email address, postal address, phone number, mobile number, credit card information, and other contact or identifying information you choose to provide. We do not share any information collected with any third party.

CONSENT TO SMS 
By providing a telephone number and submitting an application, contact, or training registration form, you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging or get more help by sending HELP.

At Serna Solutions LLC, we prioritize your privacy and are committed to being transparent about how we collect and use your information. This section explains how we gather information when you interact with our services via SMS (Short Message Service).

  1. Information We Collect:
    • Phone Number: When you opt-in to receive SMS messages from us, we collect your phone number.
    • Message Content: We may collect and store the content of SMS messages that you send to us and those we send to you. This includes any replies or responses to our messages.
    • Usage Data: We may collect data about how you interact with our SMS services, such as the time and date of messages sent and received, message delivery status, and any other interactions.
  2. How We Use Your Information:
    • Communication: We use your phone number to send you important updates, promotional offers, and other information relevant to our services.
    • Customer Support: Message content and usage data help us respond to your inquiries and improve our customer support.
    • Service Improvements: Analyzing usage data helps us enhance the quality and functionality of our SMS services.
  3. Sharing Your Information:
    • Third-Party Service Providers: We may share your phone number and message data with third-party service providers who assist us in delivering SMS messages. These providers are bound by strict confidentiality agreements.
    • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  4. Your Choices:
    • Opt-Out: You can opt-out of receiving SMS messages from us at any time by replying “STOP” to any message you receive or by contacting us directly

For your convenience, our number is always included in the footer of our SMS messages, or you can find it under the “Contact Us” section of our website.

THIRD-PARTY USE OF INFORMATION

Our users’ and members’ personal information is not sold, rented, released, or traded to third parties without their approval, prior consent, or legal obligation.

SHARING OF INFORMATION
We may share information about you as follows or as otherwise described in this Privacy Policy:

In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process or as otherwise required by any applicable law, rule, or regulation.

If we believe your actions are inconsistent with the spirit or language of our user agreements or policies or to protect the rights, property, and safety of the Organization, its employees, volunteers, or others.

ONLINE PETITIONS
If you sign an online petition, you understand that it is public information and that we may make the petition and your name, city, state, and any comments in connection with it publicly available. In addition, we may provide such petitions or compilations thereof, including your comments, name, city, and state, to national, state, or local leaders or the press;

YOUR CHOICES COOKIES
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject browser cookies. Please keep in mind that if you choose to remove or reject cookies, this could affect the availability and functionality of our Sites.

PROMOTIONAL COMMUNICATION
You may opt out of receiving updates and newsletters from the Organization by following the instructions in those emails or text messages, by emailing us directly, or by following the text message opt-out instructions. If you opt-out, we may still send you other types of emails, such as those about your use of the Sites or any donations or transactions.

CONTACT US
If you have any questions about this Privacy Policy, please get in touch with us at officemanager@sernasolutionsllc.com.

To Unsubscribe from Eventbrite emails:
You can stop receiving order confirmation emails by going to Account Settings, then Email Preferences, updating your selections, and clicking Save Preferences. You can also use a third-party service like Leave Me Alone to automatically unsubscribe from Eventbrite emails.

To Stop Receiving Emails from Zoom:Adjust Zoom Email Notification Settings:
Sign in to UD Zoom. Enter UD credentials if prompted. Click Settings on the left. Ensure Meeting is highlighted on the tabs at the top. Click Email Notification to jump to that section. Adjust the settings to your preferences.

To Unsubscribe from Serna Solutions Emails:
Open the latest email you received from us, scroll to the bottom, find and click the “Unsubscribe” button, and follow any additional prompts to confirm your unsubscription.